The name of Microgaming is nothing new in the online gambling industry. This software platform is one of the most trusted online casino software developers. This well-respected gambling brand has over 15 years of experience and it is powering over 120 online casinos and 40 poker rooms. Microgaming requires extremely high standards from their operators and the software is continuously tested and verified by independent bodies. All Microgaming products are of high quality and come with unique features and amazing graphics and sound.
1. Commitment to Integrity and Responsible Gambling
Microgaming believes that fair and responsible gaming is the most essential part in the online gaming industry, therefore, it is working hard to do its best in this specific area. One way of achieving this was by becoming a founding member of eCOGRA, the e-Commerce and Online Gaming Regulation and Assurance. eCOGRA is the industry’s first real attempt at self-regulation and a way to control the online gambling operators. Microgaming passed the rigorous tests by eCOGRA and it has been awarded eCOGRA's Certified Software Seal. In other words, this proves that Microgaming products are developed according to the highest standards.
Furthermore, Microgaming has become a co-founding member of the Interactive Gaming Council (IGC). This institution established codes of conduct on every gaming aspect. Microgaming is also a member of the Remote Gambling Association (RGA) whose task it to provide the remote gambling industry with a voice on all issues associated with regulations and legislations. Lastly, the software provider is also a member of the Manx eGaming Association (mega) which assists in the development of the Isle of Man’s e-Gaming industry.
With the rapid growth of the online gaming industry, many markets are becoming regulated. Microgaming is the first one to enter into new regulated markets and it operates in the following countries: Italy (since 2009), Denmark (2012), Belgium (2012) and Spain (2012). The software provider is also working with other markets that introduce regulatory changes. Microgaming will continue to thrive in regulated markets because it delivers the most stable and world- class systems, the best player experience and because its poker network is exemplary and customizable.
2. Transparency through technology
Microgaming is following the new trends and its transparency can be seen through technology with the development of the top notch credibility technologies like PlayCheck and CashCheck. With them players can control their casino or poker bankroll and audit their own game play. By playing at Microgaming online casinos and online poker rooms players have access to the following features:
- PlayCheck- players can play back the latest action in a game and have an overview of their entire game play in one easy-to-read statement.
- CashCheck- players can see all the transactions they have made to and from a Microgaming casino or poker room in an easy-to-understand bank-like statement.
- Payout percentage reports- reports on why much a casino is paying out. This technology accesses the independently audited monthly report on casino sites.
- Game reports- a view of the auditors' reports on Blackjack and Roulette on a casino website.
3. Experience of the operators
The online gaming industry is growing fast and so is the number of new online gambling operators. Microgaming has issued very few licenses to new operators over the last ten years. To obtain a license the operator has to be well- experienced in the industry and built up its own track record with players.
4. Progressive Jackpot Payouts
Microgaming offers progressive jackpot games to online casino players eager to hit the Big One that would change their life for good. When it comes to paying out a progressive jackpot to a lucky player, there have been no problems whatsoever. In other words, there are no documented issues with progressive jackpots payouts in the history of Microgaming.
5. Independent Dispute Resolution
Independent disputes are directly dealt with eCOGRA which will strive to resolve them in fast and efficient manner. If you have a problem you can contact them directly and you will be called in two working days to confirm receipt of your dispute. If the investigation continues, you will be updated at least once a week. If the reason of the dispute is caused by a material breach of the eCOGRA requirements by the gambling website the site's Seal of approval may be withdrawn.